Refund and Returns Policy

At LIFE AND BLOOM FLOWERS AND CHOCOLATE, we value customer satisfaction and strive to provide high-quality products and excellent customer service. If you are not satisfied with the product you received or encounter any issues, please read the following refund and returns policy:

1. Returns:
   • The product must be returned in the original packaging with all accessories, cards, and accompanying items.
   • No return for the fresh flowers
2. Refund Procedures:
   • Please contact our customer service team for instructions on how to return the product and arrange the refund.
   • The refunded amount will be returned to the same payment method used for the purchase.
3. Replacement Cash Refunds:
   • In case the same returned product is not available, we can offer a similar replacement or a cash refund based on your choice.
4. Damaged or Defective Products:
   • If you receive a damaged or defective product, please contact our customer service team as soon as possible to arrange for a product replacement or a refund.
5. Shipping and Costs:
   • The customer is responsible for the shipping costs associated with the return unless the return is due to our error or a defective product.
6. Customized Products:
   • Customized products are non-refundable unless you receive a damaged or defective product.

We strive to ensure your complete satisfaction with our products and services. If you have any inquiries or need further assistance regarding our refund and returns policy, please contact our customer service team. We will be happy to assist you at any time.